Jacky Chen
IT Support Technician · New York, NY
Hands-on experience across identity and access management, endpoints, networking, support & automation.
- 4+ yrsMSP IT Experience
- CompTIA certified
What I work on
Identity & Access
Account lifecycle · Active Directory · Google Workspace · JumpCloud · MFA / SSO · Microsoft Entra ID · Okta
Endpoints
Device management · Endpoint protection · Patching · Software deployment · Windows / macOS
Networking
DNS / DHCP · Firewalls · Switching · VLANs · VPN · Wi-Fi
Support & Automation
Backup & recovery · Microsoft 365 · PowerShell / Bash · Ticketing & SLAs · Tier 1–3 support